Let’s clear that up.
Everything you need to know before your first sentence.
How does the 7-day free trial work? When am I charged?
For a paid trial activated through a separate checkout: No charge today. Your first charge happens after 7 days. We'll email a reminder 48 hours before. Cancel anytime during the trial and pay nothing. Pro and Team trials renew automatically at the selected monthly or yearly rate unless canceled. Beta access does not collect a payment method. Paid trials require a separate checkout confirmation; a beta request does not start automatic billing.
How do I cancel my subscription?
Go to Settings → Billing → Cancel, or contact us by email. There is no cancellation fee. Access continues until the end of your paid billing period.
What is your refund policy?
Request a full, no-questions-asked refund within 30 days of your first paid charge by emailing support. Refunds return to the original payment method within 7–10 business days. After 30 days, yearly subscribers may request a prorated refund for unused full months.
What’s the difference between monthly and yearly billing? Can I switch?
Pro yearly billing saves 20%: $144.00/year instead of $180.00 across 12 monthly payments. Team is $35.00/user/month or $30.00/user/month billed yearly ($360.00/user/year), a saving of about 14.29%. Monthly to yearly takes effect immediately with a prorated credit; yearly to monthly starts at renewal.
What happens to my text? Is it used to train your AI?
By default, your text is NOT used to train our models (opt-in available in Settings). Text is processed to provide suggestions and encrypted when stored. Request deletion by email; we complete account and text deletion within 30 days, subject to required legal retention of billing records.
Where is my text stored?
Text uses TLS in transit and encryption at rest. US and EU regional storage options are planned service settings. In the beta editor, text stays in this browser tab and is never sent to a server.
Which languages do you support?
20+ languages, with English-first support, including Chinese, Spanish, French, German, Japanese, Korean, Portuguese, Italian, Dutch, and Polish. New language releases are planned quarterly.
Which browsers does the extension support? Do I need to install anything?
Web editor available now · Extensions for Chrome, Edge & Firefox coming soon. The web editor needs no installation. Browser extensions are coming soon. The beta web editor is available without installation.
What if an AI suggestion is wrong?
AI suggestions are for reference — the final word is always yours. Ignore a suggestion with one click. Report a false positive through our contact form or support email.
What does “per user” mean on the Team plan?
Each seat is for one named member. Team requires at least 3 seats; add seats anytime with prorated billing. Seats cannot be shared across people or teams.
What is Privacy mode?
Privacy mode is exclusive to Team. Text is processed to provide suggestions without storing it or using it for training. Account and billing records are handled separately.
Which payment methods do you accept?
Visa / Mastercard / Amex / Apple Pay / Google Pay via Stripe, in USD. Wallet availability depends on device and region. Beta access does not collect payment details; payments will be available through a separate checkout.
Will my price change?
We email at least 30 days before a price change. Existing subscribers keep the current rate for one additional month after the change takes effect; the notice explains the effective renewal date.
What happens if my payment fails?
We retry after 3 days and allow a 7-day grace period with features retained. Two email reminders are sent before any suspension, with a link to update your payment method.
Still have a question?
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